Why Verify Before Your First Payout
Begin with identity documents
Before any withdrawal can be processed, the platform requires proof of who you are. Prepare a clear, colour copy of your MyKad (front and back) or passport if you are not a Malaysian citizen. Ensure the name on the document matches exactly the name you used during registration.
Upload these through the account verification section, not via email. The site will compare your document against your registration details. If the names differ by even one letter, the verification will fail. Correct any mismatch with customer support before proceeding further.
Confirm your address
A recent utility bill or bank statement showing your current residential address is the second requirement. The document must be no older than three months. Acceptable examples include a Tenaga Nasional bill, a water bill, or a printed statement from your online banking portal.
Your address on the bill must match the address you entered on the site. If you recently moved, update your profile first. A mismatch here will delay your withdrawal. The purpose is to confirm you are a real person living where you say you do.
Verify your e-wallet or bank account
For withdrawals to a Touch 'n Go e-wallet or GrabPay, you must verify that the e-wallet account belongs to you. Take a screenshot of your e-wallet profile page showing your full name and phone number. The name must match your MyKad exactly. For bank transfers, provide a screenshot of your online banking account summary.
The platform uses this to prevent funds from being sent to unauthorised third parties. If the name on the e-wallet or bank account does not match your verified identity, the withdrawal will be rejected. Use only accounts registered in your own name.
Complete the phone number step
The site will send a one-time password (OTP) to the mobile number you registered. Enter this code in the verification screen. This step confirms you have access to the phone number on your account. Without it, no withdrawal request can be submitted.
If you no longer have access to that number, you must contact customer support before attempting verification. They will guide you through a manual change process. Skipping this step or using a borrowed phone will cause the entire verification to stall.
More detail
Check your withdrawal method limits
Each payment method has its own minimum and maximum withdrawal amounts. In the cashier section, select your preferred option — bank transfer, Touch 'n Go, or GrabPay — and note the limits displayed. For example, e-wallets often have a lower maximum than bank transfers.
Your verified account does not automatically lift these limits. If your request exceeds the method's cap, split the withdrawal into multiple smaller requests. The site will process them sequentially. Understanding these limits beforehand prevents frustration after verification is complete.
Review all details before submitting
Before you click submit on your first withdrawal, double-check every piece of information. Confirm that your MyKad name, address, e-wallet name, and phone number are all identical across the platform. Even a typo in your street name can halt the process.
Use the profile page to view your verification status. It will read "verified" or "pending" once all steps are completed. If it shows "pending" for more than 24 hours, contact support. Do not make another deposit while waiting — it does not speed up the review.
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