Frequently Asked Questions
What This Page Covers and If Your Question Is Not Listed.
The common ones
What happens when a game disconnects mid-round?
If you lose connection during a live dealer blackjack hand, the dealer will pause and wait a few seconds. If you do not reconnect, the hand plays out according to the standard rules — your bet stands, and the result is recorded on the replay.
Is this site secure?
Traffic is encrypted end to end and an account is verified once before it can withdraw. Nova88 lists Fair Play Certified and 256-bit Encryption.
Why is only one account allowed per person?
If someone opens a second account, they could claim a welcome bonus twice and then withdraw the free money without playing fairly. To stop that, the site checks each registration against your identity documents and blocks duplicates.
Which languages does support speak?
Live chat is staffed around the clock in English and Bahasa Melayu. A payment question is answered in either — DuitNow and Touch ’n Go included.
Can a withdrawal go to a different channel?
A payout returns through the channel that funded the account wherever the channel allows it — DuitNow and Touch ’n Go among them.
How do I set a deposit limit?
Go to the responsible gaming section in your account settings. If you lower your limit, it applies straight away. If you want to raise it, you have to wait 24 hours before the new limit takes effect.
What This Page Covers
This page collects the questions most commonly asked by players using the site. Each answer is written to be direct and useful, so you can resolve a query without needing to contact support. The topics range from how long withdrawals take to what happens if your connection drops during a live dealer round. If you are unsure about any rule or feature, start here.
If Your Question Is Not Listed
Not every situation fits into a short Q&A. If you cannot find what you need, the fastest way is to use the live chat button in the lobby. The team there handles account, payment, and technical issues in English and Bahasa. You can also look through the terms and conditions linked at the bottom of every page. That document covers the full set of rules that apply to bonuses, bets, and withdrawals.
Mini Games, Fishing Games, Slots, Live Dealer, promotions cover the rest of the lobby; the news covers what it costs to claim.